Norwegian Reviews

I am 6+ pregnant and booked ‘fast track’ going one way, got to the airport and flight taking off at 6:15 however they know that ‘fast track’ doesn’t open at Copenhagen airport until 5am. Ended up not using my fast track which I paid for.

Second, I pre ordered and paid for gluten free food, and when they came to serving the meal, they serve you last on the plane and prioritise selling to passengers who have not preordered (it’s all about the money and not the service) … not to mention this was during the extreme heat wave in Europe. I also had to ask for a bottle of cold water before I passed out because they don’t turn on the AC in the cabin until it’s about to depart (they use refilling the fuel tank as the excuse for keeping the engine off which I get, but don’t park people into a plane in blazing 30-40 degrees) from the parking.

I call what I have experienced ‘Day light robbery’ from Norwegian Air!

You are best off not paying for the extra service. Cos you won’t get it.

Garbage company. Awful website and so unhelpful to talk to. Flight was delayed and online help staff were rude and unsupportive.

Visiting Norway with Norwegian airline? Big mistake.
My flight was delayed and cancelled, 6 hours spent at the airport, 2 hours next day on customer support lines, vacation cancelled.

No compensation, because by the time the plane finally arrived to Berlin, the airport was already closing for the night. And they call that "extraordinary circumstances". Well, I guess it was extraordinary late that day, not 1-2 hours late as usual.

Looks like Norwegian is the worst European airline, this is really something.

I AM BEYOND DISGUSTED WITH HOW YOU ARE TREATING YOUR CUSTOMERS.

BAGGAGE HAS BEEN MISSING FOR A WEEK. YESTERDAY I CALLED YOUR HOTLINE AND GOT KICKED OFF AFTER 1,5 HOUR AND NOW I TRY AGAIN AND SAME HAPPENS AFTER 2 HOURS. I AM APPALLED BY YOUR LACK OF SERVICE AND EMPATHY.

NO REPLIES TO EMAILS EITHER. HOW ARE PEOPLE SUPPOSED TO GET IN CONTACT WITH NORWEGIAN?????

The worse company ever. BE AWARE, this company cancelled our flight without notice, they wanted to rebook us for w days after, time that our vacation was almost over. DO NOT BOOK WITH THEM.

Scam! Deny refund of cancelled ROUTE!
My trip was cancelled due to COVID. Instead of getting the money back we got cashpoints. A few months after, Norwegian airlines closed the route to Brazil, therefore leaving me WITHOUT the possibility to use the points for its original purpose.

So basically, I had a trip from London to Brazil worth £380, and now I need to use those points (which will expire at the end of this year).

Not only they don't offer to return the money, but also they don't even agree on postponing the validity of their own cashpoints (which literally doesn't mean any economic set back to the company).

Disgraceful, disrespectful and seriously, criminal. A shame.

Norwegian cancelled our flight in March 2020 and did not refund. We claimed them June 9th 2021 and they confirmed June 30th and several mails and chats, still no compensation. Dec 19th 2021 we submitted an official complaint, Jan 10th reminder NO ANY RESPONSE. It's a disgrace

I flew with Norwegian three times in the last month. All three times the flight was late, with no worning provided on any screens in the airport, nor in the Norwegian app. And the staff couldn't provide any information. Very unpredictable and frustrating.
I remember a time when Norwegian was a good quality airline for a reasonably low price. Now, the overall experince is more like RyanAir (I don't mean this as a compliment).

The staff just doesn't care. Due to train problems I was late, by 4 minutes. I get that they have rules for accepting baggage at a deadline but there is no excuse for just not caring at all when you tell a customer that they won't accept you on a flight even though you've checked in. All I got was you need to book another flight, nothing else. Same when I waited on the online chat for two hours. They wouldn't make any changes to the booking, I just needed to do it myself, from scratch.

From lost baggage to snapped quality stroller in half without taking any responsibility whatsoever. The "service" has been nonexistent. At the airport we made the claim about the issue mentioned. When we don't hear from them, we contacted the help centre who confirms that they have never received our claim. That makes me wonder what the lady at airport did during our interaction after making us wait for 2 hours with 3 toddlers. Otherthan that advised us to just buy a new stroller and send them the receipt. Help centre also confirmed that this was not the procedure. So not only will they destroy your belongings, but will not care if your financial situation gets worse due to their lies and incompetence. This trip was made in Feb 2022, which was when i sent them the case and got it escalated to tier two. End of May 2022, they get to us with a standard answer where they deny any responsibility. How does this even work?

Norwegian managed to lose my luggage on a DIRECT, 3-hour flight from Copenhagen to Portugal. Upon filing a claim, they said that they would look for it and would contact me in 24 to 48 hours, and kissed me goodbye! After hours of waiting at the airport, nothing is done. Nobody provides any information. There's a checking system but no one has any information to provide. I am left at the airport without clean clothes, without access to the asthma medication that was inside my checked-in luggage and ALL my personal belongings in a foreign country. The company did not do or offer anything to compensate or alleviate this horrific experience. This ruined my entire trip and there's nothing they can do to make this okay again. Avoid at all costs. Case FAODY12860

Worst company in the world

I am a semi-permanent customer, me and my family, and this is the first time I request a change of travel date due to force majeure circumstances
But unfortunately, I got frustrated when we spoke to the employee and asked for a change. I asked him how much the ticket cost. He said 2800kr, which is the normal price on the internet sites. I agreed and told him I paid 2100kr, so I expected the increase to 700kr, but unfortunately
The second day, I was surprised by the amount of 4940kr, and this is called lack of trust and bad service, and it is included among the frauds. Me with you and even my family and friends if I do not find a suitable solution
ahmad alsharefi
ref.myypfr

hi there, since cancelling my flight about 7 years ago and lies after lies at the airport, staff who couldnt care less and eventually going to the CAA about you (and winning compensation) - i have never flown with you since - having been a regular passenger before i have used other air lines.... just thought you might like to know. i hope the covid crisis hit your airline hard lol ;-)

Flown with Norwegian 6 times and every time they have been on time or early and the bags have arrived very quickly. Customer service has been good, certainly puts BA to shame.